Are Your Marketing Strategies and your Website on the Same Page?

Last week a sales rep from a local printing company walked in to my office to pimp his company's "superior" printing services. I gave him a few minutes and he proceeded to give me his pitch, walk me through his large list of printing capabilities, and show me a smattering of past print jobs that included an impressive mix of brochures, folders and binders with fancy die cuts, foil stamping and intricate embossing.

His sales presentation was actually very good and I imagine that he does a great job of new business development for his company. As I walked him out the door, he handed me his card and some cool branded notepads and I told him that I'd keep him in mind on future print jobs.

Upon sitting back down at my computer, I grabbed his card and typed in their website address. This is where things went down hill.

The Not-So-Good, the Bad, and the Ugly

Now let me preface this by saying that I'm a marketing consultant/website developer by trade. So my critical eye for proper website design and usability is a bit more sensitive than the next guy. But wow, this company's website was REALLY bad. Their design looked remedial, severely dated and unorganized. Their logo looked completely different than the logo on their business card and notepads. The content was poorly written. There were very few images of printing samples. And upon scanning their printing capabilities page, several of the services that the sales person had mentioned were nowhere to be found.

I threw his card in the circular file (the trash). I kept the notepads.

This situation serves as a good example of the vital role that a website plays in your company's overall sales and marketing strategies. It is critical that your website convey a consistent brand image, perceived value and sales message for those soft-selling opportunities that happen when you're not present.

A Quick Test for Your Website

1. Can a website visitor get a thorough understanding of your bread-and-butter product/service and reach your contact info page in two clicks or less?

2. Is your website design and content consistent with the quality of your company and its products/services?

3. If you looked at your website and sales materials/brochures side by side, are they conveying a consistent brand image?

4. If your salesperson were to read aloud your website's content word-for-word during a sales call, would they close the sale?

I could go on, but hopefully you get the point. If you answered "NO" to any of the questions above, your website probably needs some work.

A Marketing Strategy Lesson

Back to the printing company with the horrid website. Let's say they've come to their senses and hired me to revamp their website. In our initial meeting, I would do a quick audit to learn about the different strategies and tactics they use to develop new business. Next, I would find that they execute a nice mix of advertising, sales and local tradeshows, and since they are a printer, they have very nice brochures. They even do educational sessions on the latest printing techniques through their local Chamber of Commerce.

When I ask about their website, they say, "It's a low priority and we've always worried about the cost."

With so many opportunities to utilize the online tools to market your business and sell your wares, it's a shame that so many companies view the web as their last priority. And some don't even realize the amount of clients and dollars that are going to their competitors who have made an appropriate investment.

5 Ways to Get Your Website on the Same Page

1. Perceived Value - First impressions are everything. In the first few seconds of a site visit, your website's design quality and content layout is subliminally communicating your company's value to the visitor. If your site's design quality is poor or unorganized, your company will be perceived as poor quality and unorganized, and thus, the visitor bounces.

How to Get On the Same Page: Work with a professional website designer who can help you design your site's look and feel to match (or exceed) the quality of your company, products and services.

2. Brand Consistency - Your company's brand is what people think of you. And whether people notice a magazine ad, see your booth at a tradeshow or find your website, it's vital that you present a clear and consistent sense of who you are at every customer touch point.

How to Get On the Same Page: Everything you put in front of a customer needs to look and sound consistent. This means every ad, every brochure, your website, corporate identity elements, etc. An integrated campaign works wonders when designed professionally by a single designer or agency.

3. Message/Content Quality - I've said it before and I'll say it again…content is king. Keeping your website updated with fresh, high-quality, informative content positions you as an expert in your field. And people want to do business with experts.

How to Get On the Same Page: Hiring a professional content developer/copywriter is a great way to ensure that your message is delivered in a high-quality fashion, and with a consistent voice. Have the copywriter sit down with your salespeople to discuss the most effective messaging to help convert your visitors into buyers.

4. Self Promotion: Be Your Own Cheerleader - If you're not promoting your latest happenings (new product/service offerings, company news, upcoming educational sessions, tradeshows, etc.), no one else is going to. But don't get caught with a site that is difficult or costly to update. Nothing screams "dinosaur" like seeing a news page where the last news item was from two years ago.

How to Get On The Same Page: If your salespeople are out there telling customers about a new product or an upcoming educational session, your website should be doing the same. Frequent site updates tell customers that you are an active company that is on the move, as well as providing new content that serves as food for search engine spiders.

5. Track Your ROI - It baffles me that companies will spend thousands of dollars each year on marketing tactics that make tracking your return very difficult (a.k.a. advertising, direct mail, brochures, etc.), but they won't spend a few thousand dollars to build a decent website with an analytics program that practically gives you a two-way mirror to watch your prospect's browsing behavior.

How to Get On the Same Page: Website analytics, and even e-mail marketing, now offers great, inexpensive tools for customer research and ROI tracking that not only help you calculate ROI, but also help you hone your marketing strategies towards the content/messaging, products and services that bring home the bacon.

The Bottom Line

How many clients has that printing company lost over the years because of their poor, neglected website? Who knows? The bottom line is: they lost my business, and as a marketing consultant, the amount of stuff that my clients print alone could probably pay for a website in a matter of years.

Some Tips to Improve Slow Website Sales

I've seen it many times. A new entrepreneur is excited because their website just went live after weeks, or even months, of hard work. But the excitement doesn't last long when they see that they have yet to make a sale. Or maybe they've only made one or two. They're not covering their expenses, and they're certainly not making enough to live on.

I make sure to tell them not to worry, because it's happened to all of us. Especially with a new website. And there is an answer. Or, I should say, a few answers.

There are some steps you can follow to make sure you are doing everything right to maximize your sales. Look through the list below. If you can say definitively that you have taken all of these steps, then you should see a big increase in your sales. Here you go:

1. Make sure there is a market for what you're selling

By now, you've probably heard a lot about finding your online niche. If you did your research properly, you should have found a market that has a problem that you can provide an answer for. That's probably the most important part of your business.

If you haven't done the proper research yet, get started now. Use a keyword tool like Nichebot or Wordtracker to find what people are searching for online. And visit the forums to see what people are talking about and what problems they need to solve.

Don't skip this step. It's important that internet users are going to want what you're selling or your whole business is lost before it even begins.

2. Make sure that you're selling something that solves their problem

If you've found the right niche, then you should have some idea about what their main problems are. Do some research to find out what they need to solve that problem, then offer it to them. That's the formula in a nutshell. Don't let your product stray from the main topic. Solve their problem, and you'll have success.

3. Make sure you're getting enough traffic

It's difficult to make a good decision about how effective your sales process is if you haven't had enough traffic to your website yet. I recommend waiting until you've had at least 1,000 visitors. Anything less and you won't really have enough data to work with. Be patient.

4. Find out where your traffic is coming from

It's important that you are getting targeted visitors to your website. Make sure that if you're using pay-per-click advertising you're bidding only on words that are right for your market. If you're selling cell phones, you don't want visitors who are searching for land line phones for their office. Remember who your visitor is.

5. Test different headlines

Your headline is the first thing your visitors see on your site. Make sure it's compelling and gets them to keep reading. How do you do that? Simply by testing different headlines and seeing which one works best.

You can do that by rewriting it every now and then and checking your stats, or you can split test your headlines using Google's website optimizer. Website optimizer is part of your Google adwords account. If you don't have an adwords account, you can get one free at a href="http://adwords.google.com">http://adwords.google.com.

6. Make sure your sales copy is effective

The last thing you want to do once you have a visitor reading your sales copy is to distract them with something that isn't leading directly to a sale. In other words, leave out any links to other websites, forget about adsense and banner ads, and don't start talking about things that don't relate to your subject.

Concentrate on your sales message and proof elements, and dispelling any doubts they may have about giving you their money. This includes using testimonials if you have them, a 100% satisfaction guarantee, and good strong sales copy that keeps them interested all the way through to your "buy now" button.

7. Test different price points

It's hard to know what's the right price for your item right off the bat. You may have it at the price you're willing to pay, but that may not be the price everyone is willing to pay. A lot of people will expect to buy something in your market within a certain price range. If your price is too high, they'll shop elsewhere. If your price is too low, yes too low, they might think that what you're offering is of poor quality. You can answer this problem by simply trying out different prices to see what works best.

8. Make sure your order processing works properly and is easy to use

Test all of the links from your "add to cart" buttons all the way through to your "thank you" page. You can normally run a $0 test before you go live with most shopping cart and merchant account systems. Obviously, if your ordering system isn't working right, you're not going to see any sales.

Also, make sure that it's easy to use. Get a friend to run through it for you. It may make perfect sense to you, but that doesn't mean that it will for everyone. Let some other people try it out and see if they get stuck anywhere. Chances are good that if they do, then others will too. If everything isn't as easy as possible to use, then some people will just leave rather than trying to figure it out.

There you go. Eight steps you can follow with your site to make sure that you are maximizing your sales. Just from my own experience, anytime I was able to say that I went through all of the steps above completely, I saw significant improvement, and found good success with my website. I believe that you will, too. Good luck.

Use Regular Text to Improve your SEO without Pay for Click

What triggers popularity with a search engine has always been elusive. You have to change how you market your website and even build it to make search engines rank it on their top page. For someone new on the scene, it can appear to be a daunting task. Here in this article we will look at the latest in SEO and SEM by starting with the site itself.

First thing is what not to do. Remember back when websites would have massive keyword lists at the bottom or top of the pages? These words were paragraphs long and didn't make any sense at all! The human eye knew that it didn't mean anything, but this text was designed for SEO and to trick the search engines. Sure, it worked for awhile, but now search engines are wise to our tricks. They know these paragraphs are designed only for SEO, which now will get you penalized.

Create Search Engine-Friendly Content

Simply said, make sure you put a good amount of text on your website talking to your audience, not the search engine. Search Engines can now detect if a sentence doesn't make sense. For SEO make sure you write text for your site the same way you would speak. The trick is to make sure your keywords show up in your text about 2% of the time. If you do it too much, the search engine will know what you are up to and begin to penalize you again.

Do not use Flash or text embedded images either. Search engines ignore these things. They are very bad for SEO. For images that you do have on your sites, attaching alt image tags with a brief sentence that describes the image, using some keywords, will go far to get you points. Also use heading tags and do not try to hide keywords by making them the same color as your page. While this used to work for SEO, now it is the fastest way to get sunk to the bottom of the page. Sure, it might work for a week or two, but after that your ranking will begin to decline.

As you write your content you may notice that the longer your text gets, the harder it is to keep your keywords at the optimal amount. Some will be higher and others will be lower. Writing more only seems to lower the keywords that are having trouble!

You will want to make sure that your home page text is informative, but concise. Pick the keywords you want to target on your homepage wisely. If you have other keywords you want to focus on for SEO you may want to consider creating a landing page.

A landing page is in essence like another homepage that funnels traffic into your site. It will provide a fair bit of information with links to your main site. This way if people search for keywords not targeted on your homepage, they can still find you on the major search engines. Creating multiple landing pages for different sets of keywords is very hot right now with SEO, and it works. A good landing page doesn't take long to generate as it should be just one page long and directly link to your site right away.

You will also want to generate a site map.

A site map, in case you're new to this internet thing, is a page from your site that is strictly text links of your site. It is like a table of contents in a book that shows all the links that are presented on your site. Search Engines eat this up, especially the big ones. Each time you make a site map change, you can ping these search engines to re-index. That will keep your rankings fresh.

Speaking of keeping it fresh, that is another thing that is great for SEO. Make sure to update your website once a week. The changes don't have to be big. They could be very small like changing the homepage text or posting comments on your services page. Any change will be considered as keeping your site fresh which search engines love. One of the worst things you can do for SEO is to have a stale website. No one likes outdated information and neither do search engines.

Innovative Ways to Market

Marketing is a three-syllable word that seems so simple, yet encompasses so much. Marketing is a multi-faceted approach to promoting a product or service. Both traditional and unconventional marketing methods have a place in the small business world. Marketing helps small businesses focus on building their brand and identity.

There are few limitations to marketing options, and the opportunities listed here are just a few that will generally result in a decent ROI (Return On Investment) for most small businesses. That said, do not be afraid to be creative -- no one knows or understands a small business like its owner, so think outside of the box and don't be afraid to experiment.

Identity Continuity

Create continuity between an online website, logos, letterheads, business cards, and packaging. Create an identity that will make your business stand out from the competition, and leave a good initial impression on potential customers. A professional image associated with your company or product will remind customers of their past brand experiences, and will reinforce your product line.

Trade Publications

Niche publications are journals or magazines that focus on a specific market. If your product or service is appropriate for a specific market, then advertising in their trade publications will allow you to immediately drill down and target that very specific audience.

Promotional Items

Branded giveaways have long been used by marketers to attract potential customers. Products that have a long shelf life will help keep your business in the forefront of a customer's mind. Weeks, months, and even years after a product is purchased or service is performed, promotional items will remind the customer of your brand.

Reviews

Solicit product reviews from reputable industry sources, magazine reviewers, bloggers, or industry journalists. Product reviews lend credibility to a product or company.

Keyword Advertising

In order to help your website's search engine ranking, use keyword advertising. Focused and targeted keyword advertising will drive web traffic that has a genuine interest in your product or service.

Niche Directories

Use online niche directories to promote products or services. Visitors who frequent topical directories have a strong interest and are more likely to purchase.

Viral Marking

Once known as "word of mouth" marketing, viral marketing has taken on a life of its own. Encourage product buzz, as well as customers referring customers.

Opt-In Email Marketing

Use email as a marketing tool to notify your existing customers about specials, new products or services, or product releases and updates. While some say email marketing is dead, others say that measured results of email marketing tell a very different story. Opt-in, targeted email marketing works, and produces results when done correctly.

Partnerships / Strategic Relationships

We see large companies leveraging their assets every day, and small online businesses should too! Whether it be as a partner, an affiliate, or a strategic relationship, all of these relationships can benefit small businesses. Businesses can use strategic relationships to penetrate niche markets. Affiliates can expand their reach and tap into the customer bases of similar products. Partners can provide additional value to existing products or services. Determine what types of relationships could be beneficial to your small business.

Online Classifieds

Craigslist is likely the best known online classified system. Classified systems increase visibility and are often overlooked by small businesses. Consider posting classifieds that relate to product or services, and monitor the results.

Sponsorship / Contests

Contests not only encourage customers to have fun, but also generate publicity and draw attention to your company and brand. Sponsor industry events, run contests, or donate prizes to industry contests in order to increase visibility and generate goodwill.

Newsletters

Communication is critical to all businesses, and small businesses are no exception. Be sure to establish a communication channel with customers and potential customers. Newsletters are a very popular communication channel for software developers.

RSS

RSS is growing in popularity. It is an alternative communication channel that has the benefit of reaching a larger audience through syndication. Supplement and enhance email and newsletter campaigns by providing an RSS channel for their content.

Forums / Newsgroups

Participation in newsgroups and forums will result in building credibility. Business relationships will often result from online dialogue in industry forums and newsgroups. Actively participate and always behave in a professional manner.

Forum / Email Signatures

All forum posts and emails you send should contain a "signature" that advertises your business name, tag line, and URL.

Blogs

Blogging and posting comments on blogs can result in an increase in web links and traffic. Socialization and engaging others with well thought out comments can establish a business reputation and generate product interest.

Videos

YouTube is a boon to business. If you are creative, consider compiling an educational or humorous video. YouTube is a huge distribution channel and can generate product or industry interest.

Press Releases

The avenue to inexpensive press! Write a press release to promote new products or services and reap the benefits with media attention.

Article Syndication

Writing articles can help lend credibility to your product line and improve your business reputation.

Local Newspapers

Contact local newspapers and pitch a unique story to them. Publicity is free and can generate discussions and interest.

Consider exploring alternative channels for advertising and marketing. Keep in mind that advertising need not be costly; creative marketers can often find inexpensive avenues that will result in a great return.

What Does Your Web Design Do For You

There are so many websites on the internet nowadays, so if you want a great website that stands out from the crowd, you are going to have to have brilliant web design incorporated into it.

A website that is badly designed will be remembered for all the wrong reasons. If you want a website that is remembered for the right reasons, you are going to have to have a design that makes your website unique.

Your web design is the first thing that people notice when they arrive at your website. If you have an untidy website with bad graphics and terrible navigation, you are going to lose your readers and viewers right from the start. That is why web design is important in the process of creating a successful website. Whether it is a personal website or one that you intend to use for business purposes, it needs to be well designed and well maintained.

If you can grab the reader's attention by graphics that are relevant and useful, text that is of a very high quality, colors and layouts that are easy on the eye, then you are half way there! Research has shown that more people buy from websites that are designed professionally and look trustworthy, rather than quickly made and with badly thought out designs.

So, you can see how important your web design really is now. There are many ways to improve your web design, both for free and by hiring someone else to do it for you. Which you choose will depend on your budget and your time frame. A busy web designer may not be able to fit you in for months.

How you layout your website is also very important. You may have lots of great content on your website that people would love to read, but what if they can't find it? If you haven't clearly and easily laid out your website in the web design process, your readers won't be able to find any other pages. This could be disastrous if you are selling some kind of service or product.

All in all the web design aspect is only a small part of getting your website up and running, however, it is very important. When you are designing your website, remember to make it easy to navigate, concise and clear.

If you are not familiar with web design and all the aspects that go into creating a website, it may be worth your while looking for a professional web designer or a pre made template. Web designers come with different price tags all depending on where you get them from and what you need doing.

If you want a relatively simple design you will be looking at a fairly cheap price. If you are looking for a complex website with many features you can expect to pay a fair amount of money for it. A good designer will include you all throughout the process. You will be able to approve the website as many times as required.

Ready-made templates are great if you don't have the budget for a professional designer and don't have the time to learn how to create one from scratch. There are many free ones that you find on the Internet or ones that you can buy for a small amount of money.