Website Content - It's All About The Why?

Every week I get asked to look at business websites and tell the owners why they're not getting the results they want. Some of these sites are straightforward brochures, others are e-commerce catalogs, and some are those direct-mail-style pitches reminiscent of old mail-order magazine subscription schemes ported-over to the Web. Some have incorporated do-it-yourself audio and video and some even had this media professionally produced; still the results stink. Why?

'The Close' Is Always Found In 'The Why'

Certainly part of the problem stems from a very narrow definition of what a website is: by casting your site in terms of a brochure, catalog, e-commerce-site, blog, or portal, you are falling into the trap of concentrating on 'The What' rather than on 'The Why'.

This focus on 'The What' is exacerbated by some search engine optimization techniques intended to drive traffic, not to brand product, sell services, or convert traffic into customers. Don't get me wrong, traffic is important, but converting that traffic into paying customers is more important. Even the best and brightness search engine optimizers will tell you that their job is to deliver traffic not orders - closing the deal is your job, and anybody who tells you that closing can be done by means of some automatic never-touched-by-human-hands method is just plain nuts.

What you want to be careful of is search engine tactics and second rate media that actually gets in the way of effectively delivering your marketing message, of telling your business story, of creating a memorable brand image, and above all of generating profitable business clients.

Web-video Is A Presentation Marketing Strategy

If you pay any attention to what's going on, you must be aware of the shift in Web-thinking and the acceptance of Web-video as a fundamental Web-marketing tool. But like most things, there is a right way and a whole bunch of wrong ways to do it.
Web-video is a presentation marketing strategy that's strength and power comes from its ability to overcome the Web's natural sterile, isolationist environment, by incorporating verbal and non-verbal human elements that effectively deliver bold, well-crafted memorable messages. Can a Web-video campaign cure everything that's wrong with your company, or even your sales departments deficiencies, of course not, but the right message based on 'The Why' using appropriate cost effective presentation techniques can position your business, brand your product, and generate sales leads.

Don't fool yourself: you and your sales staff have to close the sale. Do not expect to sit back and count your profits while your website runs your business by default. Automatic pilot may work for sites that sell commodity items and nationally branded merchandise backed by millions of dollars of advertising, but unless you fall into that category, it's time to get real.

A New Web Paradigm

Here's a new way of looking at your website and if you 'get it' you will be able to refashion your site and reinvent your business in a way that gets you remembered and initiates action by your target market:
Start thinking of your website as a stage and all the content on it as players you direct in order to deliver your message and tell your story in a memorable manner to a relevant audience.
So let's breakdown this Web-presentation model and analyze how it meets your marketing needs.

Your Website Is a Stage

Businesses who want to use their websites as a marketing vehicle have to get past thinking of them in terms of merely digital print media.
Just as damaging is the over-reliance on search optimization or IT technical solutions that have little or no relationship to marketing's primary goal of delivering a memorable message that initiates action on the part of the audience.
Knowing the age, sex and hat size of the last ten thousand visitors to your site may impress some but reams of statistical information on your visitors doesn't necessarily mean you know what that data means or how to use it effectively. In the same vain, tons of traffic generated by the latest SEO manipulation doesn't necessarily translate into business.

Start thinking of your website as a stage, a presentation and performance platform that allows your company to present your message to your audience in an entertaining, informative, and memorable manner.

Tell Your Story In A Memorable Manner

There are many ways to present what you do and why your audience should care but the most effective way is to deliver that information in a story format. When people come to your website they are putting you on trial, judging everything thing you present to see if it is relevant, convincing, and if it resonates with to their needs.

The article, "Evidence Evaluation in complex decision making," in the 'Journal of Personality and Social Psychology,' by Pennington and Hastie explains when prosecutors tell their version of events to a jury in story-format they are able to achieve a 78% conviction rate, whereas lawyers who do not use a story-format to communicate to juries only get a 31% guilty rate. When visitors come to your website they are putting you on trial for your Web-business life.

Memorable Communication Is All About The Performance

Effective communication begins with the campaign concept. If you don't have a well-defined, focused concept that deals with 'the why anybody should care factor' your communication will be muddy and irrelevant. Far too many marketing campaigns try to do too much, and in an effort to get your money's worth say everything and anything that comes to mind. Unfortunately, all you're really doing is confusing people and your core message never gets heard, let alone understood or remembered.

You need professional presenters who know how to use both verbal and non-verbal performance to get your message across, and of course you've got to give the presenters a script that is well written, entertaining, and informative.

Professional actors and voice-over talent bring infinite subtlety, nuance, and meaning to cleverly written scripts. Add sound effects, custom signature music and a few post-production enhancements and you have a memorable presentation.

What you don't need is complicated sets, props, and locations that increase the cost of production. The Web is not television, and there is no need to absorb inflated expenses based on ad agency cost-plus-pricing fees that bare little relation to effectiveness.

Expensive movie-style productions are just not necessary and lose their impact when delivered in relatively small Web-friendly formats that need to be easily integrated with additional collateral material used to present more details and to answer frequently asked questions.

Last But Not Least

We can learn a lot from children, not the least of which is their relentless quest for the answer to 'The Why' of things. We often forget that this is the central issue in our lives, and it is only after we've been told by parents, teachers, bosses and numerous other authority figures to shut-up and do what we're told, that we sublimate this need and replace it with the far less meaningful and convincing 'What.'

But if we as marketers can put our faith in delivering 'The Why' using the most people-friendly techniques of verbal and non-verbal digital communication, then we will have learned how to present a convincing memorable Web-marketing presentation

Business Networking

Business Networking On The Internet

Networking has long been one of the most valuable and viable tools a marketer or salesman can have. Way before the Internet became such a business powerhouse, marketers built up lists of potential leads and business relationship partners through networking. Even though a lot of businesses have taken their sales efforts online, there are still lessons to be learned from offline business networking.

Industry And Trade Events

Industry and trade events, business meetings, and seminars are just a few of the most likely venues to meet people interested in your service or product. Offline network marketers have been attending these types of function almost religiously for years. Groups of like minded people naturally flock to these events providing ample opportunity to network and begin to develop relationships.

Social networking websites are a major part of Web 2.0 and offer opportunities for the active networker to meet and make new leads. Much has been made of Web 2.0 as being a more social Internet further enhancing the opportunity for positive business networking. Blogs, forums, and content sharing websites are just some of the types of website that you can get involved in. By leaving memorable and relevant comments with a signature link to your own site or portfolio you can effectively build a profile of new leads and interested customers.

A Pocket Full Of Business Cards

Every networker knows that they need a plentiful supply of business cards. They're always ready to hand two to anybody that asks (one for the receiver and one for somebody they know that may also be interested). An equally important part of networking, though, is the receipt of business cards. Any business relationship needs to be a two way encounter and that's why networkers always have a healthy selection of other people's business cards. This also gives them the chance to follow up on leads and keep in regular contact with any potential clients or referrals.

The link to your website acts largely like a business card. It directs leads to a central location that includes contact information and a raft of other informative facts about you, your service, and the products you offer. Always be ready to link to your website but only do so when it's called for. Don't spam and don't post links where they aren't welcome. It is true that links help to improve search rankings but illegitimate posting of your link offers only a very short term gain, if it offers a gain at all.

Be Memorable

The most effective offline networkers are friendly, amicable, and helpful. They don't engage in one sided conversations and listen to the whole discussion as well as offer intuitive and insightful information. First impressions really do last and it's important that you be memorable for all the right reasons.

Networking online requires the same lasting impression. You should come across as being helpful, knowledgeable, and friendly. In every aspect of your networking it is imperative that you act appropriately - it may be a virtual world, but the people involved are no less real. When using blogs and forums that are relevant to your area, links will only really prove effective if they are accompanied by a genuine comment offering information or help. Simple posts like "I agree" or "great post" won't cut it with most people.

Build Relationships Rather Than Go For The Sell

Networking is a means of generating new leads. In some circumstances it may prove beneficial to go straight for the sell, but these circumstances are few and far between. Offline marketers know that by building a positive relationship with a lead they will be more inclined to use their service or buy their product over and over again but only when they need it.

Much is made of the power of your leads and for good reason. Building a list of online leads, with email addresses and other data, enables you to keep in constant communication. New product releases, special offers, and joint ventures can all be promoted to the same list with the possibility of selling numerous products to the same people. Building a list of leads is often done by using form of lead capture form on your website - offer a newsletter or a free offer that can only be accessed by providing an email address.

You Get Out What You Put In

Networking, whether it be online or offline, is not a simple task. It is considered a form of guerilla marketing because it can be done for very little money but an expenditure of your own time and effort is required instead. The more effort you put into building a powerful list of leads, the better the results you will acquire. Visit more sites, talk to more people, and grow your list quicker so that it contains more qualified leads.

Visiting sites that are highly relevant to your industry and to your product or service will ensure that you gain targeted and qualified leads. These leads are likely to be the most responsive when you later attempt to sell them anything. Be careful never to use underhand or black hat methods when networking online because it can get your link removed, your post banned, and can even cause untold damage to the popularity of your website that is incredibly difficult to recover from; in short, it just isn't worth it.

Look After Your Leads

Once you've built your list of qualified leads you need to take care of them. Don't just leave them without any contact for weeks or months on end - you need to keep in contact regularly enough that they don't forget who you are but not contact them too often that they unsubscibe from your mailing list. If anybody does want to unsubscribe then you have to remove them from your list as soon as possible and ensure that no more communication is sent them to them.

Networking is a good business practice. Offline, it has been used for many years to help entrepreneurs, salesmen, and marketers promote their service, product or business. The advance of social networking online means that it is an even more viable method to improve your online business results, generate sales, and offer a superb ROI on a minor investment

Ecommerce Marketing - Improve Landing Page Performance

Undertaking any new advertising campaign should also entail the optimization of your landing pages. These pages need to be set up primarily to convert the visitors that your advertising generates. No matter the method of marketing or advertising you use, even offline advertising, you should have a clear understanding of the visitors that it will produce.

- What keywords, if any, led a visitor to your page?
- Are your visitors looking for information or products?
- Where are your visitors likely to be from?

The first step to landing page optimization is getting to know the resulting visitors. With paid search and even organic search you should have a good level of knowledge of the keywords that those visitors have used to visit your site. Consider whether the keywords and your campaign in general is geographically targeted, whether it will lead to visitors that want more information or are ready to start the buying process, and their general demographics. The more information you can determine about your new visitors, the more effective your landing page can be.
- Have you included the most relevant keywords in your page?

- Are the images relevant to the topic your visitors want?
- Are ALL of your page elements relevant?

The landing page should be optimized so that it is relevant to these visitors. Page relevancy is always a popular topic. The more relevant a page is to its visitors, the more targeted those visitors will be, and the more targeted a visit is, the more likely they will convert and perform your desired action. Including keywords is a part of page relevancy but generally matching all of the page content to the needs of your visitors is vital.

- Why did a visitor choose to visit your site?
- What did you promise or infer in your advertisement?
- Do your visitors want information or do they want to buy straight away?

If you promise information in the advertising link then you should provide that information. In contrast, if an advertisement implies that your visitor will be taken to a purchase page, then that is where they should be taken. Most searches are done by surfers looking for information on a topic - this may or may not lead to an immediate purchase. By providing the information that a visitor is looking for it provides you with the opportunity to increase brand awareness, and even make an immediate sale.

- What makes your product better than your competitors' products?
- Why should visitors use your website rather than the next one?
- What do you have to offer that no other service, or very few services, also offer?

A Unique Selling Proposition (USP) is what makes you stand out from your competition. It's the reason that your visitors should choose you over any other site. It's also one of the most powerful conversion tools you have available to you. Many websites do not include their USP because they have yet to identify it - virtually every website and every company has a USP and promoting it early or prominently in the content of your site will help to increase conversion rates.

- Does the first paragraph of content include a summary?
- Have you got all of the important information on the page before the fold?
- Have you used an appropriate web content writing format?

Reading from a computer screen is very different to reading from paper based media. We can't read as quickly, we digest less information, and we comprehend fewer facts and less information. As such, it is good practice to write differently for the Internet than we would for a magazine or other publication. The very first paragraph needs to be a concise and informative summary of the rest of the page. Sentences and paragraphs should be shorter in length and, therefore, simpler in their reading. Headlines and titles, as well as other formatting, should be well employed in the relevant areas.

- Have you removed any unnecessary links?
- Is advertising kept to less visible sections of the page?
- Have you moved distracting page elements below the fold?

The more external links that appear at or near the top of the page, the more likely that your visitors will leave your site. Similarly, distracting advertisements that aren't a part of your CTA (Call To Action) need to be placed somewhere less distracting, along with other potential diversions. While these page elements all have a place on websites, they shouldn't detract from a well optimized landing page.

- What do you want your visitors to do next?
- What will your visitors want to do next?
- Have you clearly defined and implemented your CTA?

The Call To Action, or CTA, is the online vehicle that will drive your visitors to take the next step in the process. What this step is will differ according to various factors. If you sell your own products then the next step for your visitors could be to make the purchase. Alternatively, the desired action could be to sign up for a free newsletter, click an affiliate link, or download a free ebook. Identify what it is that you want your visitors to do next as well as what you believe they will want to do next. Once you've identified your CTA you need to implement it on your page so that visitors recognize what they are expected to do.

- Do you have any special offers, reductions, or discounts?
- Do you have any promotional giveaways or other incentives to offer?
- Have you pushed these incentives above the fold?

Incentives are a great way to persuade undecided visitors to take the plunge and move on to the next step. Either have a creative ad made that is relevant to the incentive, or at the very least ensure that it is mentioned in or around the first paragraph of your page. It should also be considered one of your USPs so it is a critical part of optimizing your landing pages.

- Is there any way you can make improvements?
- Are you tracking results?
- Are you prepared to make changes according to those results?

Your landing page is all about getting results. This means you need a powerful analytic package so that you can track the performance of these pages. You should have this software installed on your site anyway, in order that you can track the results of the advertising campaign itself, determine your most successful and least successful pages, and gather important data. Make small changes in a bid to improve page performance, and ascertain the success of those changes before making any others. Keep monitoring and optimizing until you get the best possible results.